Solved

Shopify Credit Card still locked

poppoppanda
Visitor
1 0 0

I recently paid the balance on my Shopify Credit card and all of a sudden the card locked. It says "

We temporarily locked your cards as part of a security check. Get help at help.shopify.com/questions." and of course when I speak to a live agent they just offer to "escalate" the situation. 
What in the world is going on? My card all of a sudden locked on me when I took a work trip and the available credit I am supposed to have are NOT AVAILABLE. 

Accepted Solution (1)

Dirk
Shopify Staff
2179 244 492

This is an accepted solution.

Hey, @poppoppanda 

 

For Shopify credit card locks this would be handled by our escalated accounts team. You will want to go through the escalation process that one of our live agents offered in order to have your account status looked into and any next potential steps. Reaching out to live support can be found from our help center here.

 

I've gone ahead and marked this reply as a solution for anyone in the future that happens to have a similar account lock so they can go through the proper steps as well.

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Dirk
Shopify Staff
2179 244 492

This is an accepted solution.

Hey, @poppoppanda 

 

For Shopify credit card locks this would be handled by our escalated accounts team. You will want to go through the escalation process that one of our live agents offered in order to have your account status looked into and any next potential steps. Reaching out to live support can be found from our help center here.

 

I've gone ahead and marked this reply as a solution for anyone in the future that happens to have a similar account lock so they can go through the proper steps as well.

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog