Shopify cuts me a dollar five times for my first monthly payment😥

[Yann1210]

Shopify Shopify has already cut me a dollar for my first monthly payment five times and when I look at my transaction history on chopify I see that they just cut me the one dollar of the month in court but now when I look at my bank account history I see that Shopify has cut me a dollar five times and it's even because I blocked my credit card that the cuts stopped being made. I wanted to know if anyone has ever had this same problem? and if so, I would like to know what is the solution to this thank you in advance for your future contribution.

[Rick]

Hi @Yann1210 

Thanks for reaching out here - welcome to the Shopify Community.

Based on the information provided, it sounds like you have noticed multiple charges on your bank account from Shopify - that's certainly not ideal.

You mentioned the charges were for one dollar. To clarify, if you pick a plan during your 3 day free trial, then you'll receive your first bill on the day that your free trial finishes. This bill will likely be for one dollar if you have signed up using the promotional pricing outlined on this page here.

If the Shopify bill payment fails, we will try again several times until eventually the store will enter a frozen state. Perhaps you are seeing these unsuccessful payment attempts on your account? Reaching out to your bank for clarification would be a good idea to confirm this. 

If you believe these charges are in error, then I would suggest reaching out to our support team directly via our help center here. Our team would be happy to take a look at the situation and do our best to provide you with further information and assistance regarding these charges.