Shopify Doing Illegal Holds Past due (Very Serious Matter)

[AdrianSuarez-02]

I wanted to share my frustrating experience with Shopify regarding a payment hold that has now extended beyond 120 days, plus an additional week. Despite having three escalated support tickets, there has been no communication or resolution from their team. I did get an email way back when that it would be on hold for a 120 days but its past it know from what I hear it is illegal and they are not allowed to do this as they are not a bank.

This lack of responsiveness is unacceptable. As a small business owner, timely access to funds is crucial, and being left in the dark only adds to the stress. I’ve always appreciated the potential of Shopify for my store, but this situation has really shaken my trust in their support system.

If anyone else has faced similar issues, I’d love to hear your experiences and how you managed to resolve them. It’s important that we share our challenges to hold Shopify accountable and encourage better service for all of us in the community.

Thank You - Adrian 

[bgkismyname]

Yes, I’ve experienced this too. Unfortunately, there’s no quick resolution—just a lot of waiting. Shopify has gotten worse since 2023. I had a hold for almost 180 days, but they eventually released the funds. In the meantime, I used a different payment provider like Braintree to access my funds. There are payments are difficult to figure out but its better than waiting 120 days.