Shopify don't show Abandoned Cart

[fitlifemd]

Hello, my shopify store don't show the abandoned cart.

In the analytics section I can see I have over 40 abandoned cart, but in the abandoned cart section there are none...

has this ever happened to some of you? 

Thanks

[Alex-A13 · Accepted solution]

Hi @fitlifemd 

1- Go to Settings > Checkout and accounts.
2- Scroll to Abandoned checkouts and ensure "Send abandoned checkout emails" is enabled. Shopify only tracks abandoned checkouts when a customer reaches the checkout page and enters an email or numb.
3- If you have email capture requirements set too late in the checkout process, it may not record as an abandoned checkout.

Shopify only considers a checkout "abandoned" if the customer has entered their contact information. If customers leave before providing this, it will appear in Analytics but not in the Abandoned Checkouts section.

Hope that helps!

[fitlifemd]

  I see this option. And when I click it brings me to Marketing > automation. And everything is turned on. I installed klavyio and send email with klavyio, is that the problem?