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Shopify Email: 100% of your emails were not sent

Wunderlink
Tourist
5 1 2

So this is confusing. We tried to send an email campaign to most of our list (55,000 emails) and we got this result. It says delivery stopped due to a high bounce rate, however the "bounced" emails is shown as 0. Also, on the "Overview" page it shows a CTR of 0.53%, but on the details page (screenshot below) it shows 0 delivered and 0 clicked.

 

Also, I can't find anywhere how many emails were actually sent. Where can we see the actual number of emails sent? 

 

image (1).png

 

Lastly, we tried sending this again, and this time it went out to 10% of the list before the same result occurred. We'd like to send this again, however we don't want anyone to receive it twice - how do we isolate who it was sent to in the last attempt?

 

Accepted Solution (1)

Wunderlink
Tourist
5 1 2

This is an accepted solution.

Ok so apparently it just takes a day for the data to show up, and we have the option to make segments out of the various results (bounced, unsubscribed, etc):

Wunderlink_0-1714756451935.png

 

View solution in original post

Reply 1 (1)

Wunderlink
Tourist
5 1 2

This is an accepted solution.

Ok so apparently it just takes a day for the data to show up, and we have the option to make segments out of the various results (bounced, unsubscribed, etc):

Wunderlink_0-1714756451935.png