Shopify Email: 100% of your emails were not sent

Solved

Shopify Email: 100% of your emails were not sent

Wunderlink
Excursionist
12 1 9

So this is confusing. We tried to send an email campaign to most of our list (55,000 emails) and we got this result. It says delivery stopped due to a high bounce rate, however the "bounced" emails is shown as 0. Also, on the "Overview" page it shows a CTR of 0.53%, but on the details page (screenshot below) it shows 0 delivered and 0 clicked.

 

Also, I can't find anywhere how many emails were actually sent. Where can we see the actual number of emails sent? 

 

image (1).png

 

Lastly, we tried sending this again, and this time it went out to 10% of the list before the same result occurred. We'd like to send this again, however we don't want anyone to receive it twice - how do we isolate who it was sent to in the last attempt?

 

Accepted Solution (1)

Wunderlink
Excursionist
12 1 9

This is an accepted solution.

Ok so apparently it just takes a day for the data to show up, and we have the option to make segments out of the various results (bounced, unsubscribed, etc):

Wunderlink_0-1714756451935.png

 

View solution in original post

Replies 2 (2)

Wunderlink
Excursionist
12 1 9

This is an accepted solution.

Ok so apparently it just takes a day for the data to show up, and we have the option to make segments out of the various results (bounced, unsubscribed, etc):

Wunderlink_0-1714756451935.png

 

onescales
Shopify Partner
117 3 18

yes it takes time to show. you will want to create segments of customers and slowly send very specific targeted emails to each specific customer instead of sending to "all". i have made a video explaining this issue - https://www.youtube.com/watch?v=RgBdAjokQhU

OneScales.com Teaches Shopify and Solves Ecommerce Problems for Free. See our Youtube Channel for Tutorials - https://www.youtube.com/@onescales
We Also Share Insight about E-commerce, Web, Tech, AI, Analytics, SEO, PPC, Marketing and More.