Shopify Export to CSV Issue, file is never sent?

Solved
Haegan
New Member
1 0 0

We have 4.5k items currently listed inside the storefront and active. 

We go to products and choose Export from the top.  We then choose all products and export to CSV for excel.

From there we receive the happy popup saying that the file will be sent to our email which is shown to us and is the correct one.

Our I.T. says that there does not seem to be any blocked messages due to size. This makes us think that the file is simply not being sent to us.

 

Is there a way to possibly fix this? Failing that, is there a way to download the file directly or use the API to pull the same information?

 

Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
3067 400 627

This is an accepted solution.

@Haegan 

Hmm, that is strange! I suspect it may be due to the size of the CSV. The larger the CSV the longer it will take for it to generate and be sent to your email. 

Are you able to test whether a smaller batch of products will produce a CSV email? If yes, then the size of the CSV would be the issue. If not, then I would recommend reaching out to our Support as they can look into why the email is not sending. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!


Trevor | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 4 (4)
Trevor
Community Moderator
3067 400 627

This is an accepted solution.

@Haegan 

Hmm, that is strange! I suspect it may be due to the size of the CSV. The larger the CSV the longer it will take for it to generate and be sent to your email. 

Are you able to test whether a smaller batch of products will produce a CSV email? If yes, then the size of the CSV would be the issue. If not, then I would recommend reaching out to our Support as they can look into why the email is not sending. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Blaft
New Member
1 0 0

@Trevor 

We have been using the workaround for a while -- we can export page by page, and we get a CSV file for immediate download. But it's impossible to export a bigger batch -- an email is promised but never arrives.

We have been through a session with Shopify support but have got no relief. 

It's quite time consuming to do this every time you need a large report... please fix this bug...

Thanks

CloudlabGeorge
Excursionist
15 2 5

If you like, you can do this easily via our free app, Report Toaster. 
https://apps.shopify.com/report-toaster

We have the report you need, as well as a large number of other reports and attributes that you might find useful to customize it further.

Not only can you download the reports directly (into CSV, JSON, PDF etc), but you can also create a shareable link so you can easily send the report to other members of the team. 

Give me a shout if you need any help in getting setup? 

Thanks, 
George

user1232
New Member
1 0 1

Same issue here.  Multiple support requests.  Only way I can get file exports is if customer service emails them.  Thanks for the Report Toaster option.    @Shopify This should not be marked as solved as there is clearly an issue still.