All things Shopify and commerce
I am writing this thread to request guidance from fellow Shopify users, developers, and the community in general. I hope this thread will help thousands of restaurant owners like me to setup their delivery system using Shopify.
We operate a fine-dining restaurant in India and the COVID pandemic created a lot of troubles for us (dine-in was closed for ~6 months last year). In order to deliver food to the homes, we were dependent on some famous food delivery aggregator/apps (not naming them). But the problem with them was that they would cut 30-40% commission (incl their own delivery) and refuse to share contact details of customers which were crucial for us to collect feedback and fine-tune our service. To make the matters worse, their payment settlement duration is inconsistent (at least T+7).
So we decided to build our own system for accepting orders and we started working on a Shopify-powered platform with our limited technical knowledge.
As we progressed, we encountered the following issues and we used some apps to overcome some of them. But not all issues could be addressed and we are wasting a lot of time every day on manual tasks (we make close to 500 dishes incl variants).
If Shopify or any app developers could give solutions for the above basic requirements, thousands of restaurants from India itself can start shifting to Shopify!.
I am looking forward for response from the community.
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