Shopify generated email address

[stickersi]

Hello,

I'm having problem with emails. Whenever the clients orders from my website, they recieve an email from Shopify generated email address instead of mine. I think I have set up all the perimeters correctly. What could be the issue for this? i have contacted my domain provider and they said it's an issue with my email provied, which is Zoho Mail. I have also contacted them and they said it's an issue in Shopify. What do I do?

[LizHoang]

Hi @stickersi,

It sounds frustrating to deal with email issues! To better assist you, could you please let me know what kind of email your customers are receiving? Are they getting notifications from a specific Shopify-generated email address?

It's possible that these emails are built-in notifications from Shopify. Some of these can be disabled in your Shopify admin under Settings > Notifications.

If you could check there and let me know, I can guide you on the next steps to ensure your customers receive emails from your preferred address.

Looking forward to your response!

Best regards,
Liz

[stickersi]

Hi,

the customers are receiving the automated emails, set up in the Customer Notification section. 

 

[LizHoang]

Hi @stickersi,

Is it the Order confirmation email?

[stickersi]

Yes! And also the Shipping confirmation.

[LizHoang]

Hey,

Unfortunately, we are unable to disable these two Shopify notification emails. As a workaround, I recommend customizing the content to better align with your preferences.

I hope this helps!

[stickersi]

So if I understand correctly, these email notifications are impossible to be sent from my custom email address?

[LizHoang]

Oh, actually yes, you just need to put your custom email sender here:

[stickersi]

Well the thing is I do have my email set in this section and I also have the DMARC set in my Zone settings and the client is still getting the Shopify generated emails...

[LizHoang]

Which domain provider are you using? And would you mind sharing a screenshot of the DNS settings?