Shopify glitches on Windows Desktop Chrome + Apple iPad Safari

justanewbie6828
Tourist
6 0 2

Hi everyone, just wanted to see if anyone is experiencing similar glitches/bugs on their website as well.

 

If I try to add a featured collection to the front page of my website it looks fine in Shopify view when I link a collection with products, and works on iPhone Safari and Macbook Chrome but on Windows Desktop Chrome + Apple iPad Safari, it has the default template showing no products as if I didn't link the collection. I've cleared my cache and tested this in incognito mode and the result is still the same.

 

If everyone can try the same thing and report back their results that would be great, I want to see if it's only acting up on my end - but I'm pretty sure this is a Shopify glitch/bug.

 

I also have another app that's integrated (sales pop-up notification), when I click on the popup, it gives me 404 not found and this only happens on Windows Desktop Chrome + Apple iPad Safari but other devices are fine! 

Reply 1 (1)

PageFly-Theodor
Globetrotter
518 70 78

Hi @justanewbie6828 ,
This is Theodore from PageFly - Shopify Page Builder App.

 

You're experiencing glitches with your Shopify website. Here's how to troubleshoot:

Featured Collection Issue:

  • Check theme compatibility and code (if comfortable).
  • Test with a different theme to isolate the problem.
  • Clear browser cache thoroughly on affected devices.
  • Contact Shopify Support if the problem persists.

404 Error on Sales Pop-Up App:

  • Verify app compatibility with your theme and Shopify version.
  • Reinstall the app in your Shopify admin.
  • Review app settings and ensure everything is configured correctly.
  • Contact the app developer for further assistance.

Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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