Shopify Header Menu item editor won't load in

[Grivii]

Hey, so the other day I edited my Shopify's header, where all the tabs at, you know like on certain pages it might be "Services" or "Blogs" and etc., and it worked fine! I even managed to use it for a good couple of days.

(It's the https://admin.shopify.com/store/XXXXX/menus/.... site, just to make sure we are on the same page)

Now yesterday, I wanted to change the menu items again, and since then I haven't able to get the page loaded in.

I did do some coding in the header.liquid file, but I did NOT touch any of the "mega-menu" code at all, only the search function. Even if that could've caused the error, the menu editor page won't even load with the original code in place.

Yes, I did:

- Try resetting the header.liquid code (plus all the other codes I've touched)

- Clear my cache

- Clear my cookies

- Try Incognito

- Use different browsers (and tried incognito there)

- Try on a different device

- Try on a different network

- Try different IPV4 DNS settings

And yes, it's been like 16 hours since this problem came up.

When I jump on the page and right-click and go into inspect mode, it brings out a variety of 404 errors, which all comes down to the same exact thing:

"Failed to load resource: the server responded with a status of 404 ()"

And in each one of those messages, it just generally says that the client (me) tried asking the server for something, and (pretty print on lol): 

{
  "message": "Not Found"
}

For context, I'm using the Maranello theme, I've tried contacting the support but unfortunately no luck there (no hate obviously, this is probably a "a random thing 1 person experiences in 100 years" scenario), so if there is anyone who understands the root cause of this problem I would love to try out your solutions.

Thank you in advance.

[Grivii]

Update: I just tested this across multiple completely different Shopify stores (including untouched client stores), and none of them can load the menus page (/menus/) on admin.shopify.com.

The issue is not theme-related, not extension-related, and not store-specific.

It looks like the menus system is broken globally on the Shopify admin UI (???)

[TheScriptFlow]

Hey @Grivii could you please share your Store URL so that I check what is the issue with that.

Thanks

[Grivii]

I would gladly share it with you, just to make sure we are on the same page, the menu itself on the live page is NOT broken. I just can't EDIT it in the settings. Are you sure you need the store link for that?

[tsiger]

Hi there,

Gerasimos here from Truly Fine Pixels, the team behind Maranello.  Have you sent us a message about this because I'm reading that you had no luck getting in touch with us. This doesn't look like a theme issue but we'd love to take a look. Please visit our website open a ticket through the support form and we'll take a look.

[Grivii]

Hey, no, don't worry, this is not a theme fault, I just tried it on the "Taste" theme as well, but no luck.

I'm not sure if this is a full Shopify side bug that just hasn't been discovered yet, or something is really wrong on my end.

[tsiger]

Ah, gotcha. No worries, if you need help with anything related to Maranello though, feel free to get in touch.

[Grivii · Accepted solution]

Oh for God's sake I can't believe this...

It is accessible, but not from inside the editor, nor through links.

If you really want to access it, you have to go to Content --> Menus and hope that it doesn't break there.

Still, I'm not sure what the issue is with directly clicking on "Edit" inside of the editor or accessing it through links.

[patrickbarber]

Thanks, I’ll give this a try. I have been having the same issue and it’s not related to the theme or anything else… exactly as you describe.