Shopify hold on buying Shipping labels

julessmithart
Visitor
2 0 0

I received a  notice when I tried to buy a shipping label today. "TO BUY SHIPPING LABELS FOR THIS LOCATION, THE FOLLOWING CHANGES HAVE TO BE MADE: We're currently reviewing your account. If the issue is not resolved  within 2 business day please contact shipping-ops@shopify."  
I have things to ship and this hold is not good. Is there anything I can do about it other than wait ? i tried Chat and they were nice enough to forward a note to the correct department. Anyone have insight on this issue ?

Replies 6 (6)
Emily
Shopify Staff
Shopify Staff
1160 94 180

Hi, @julessmithart.

 

Thank you for reaching out. I am sorry you are not able to buy shipping labels at the moment. 

 

Were you able to reach out to shipping-ops@shopify.com? Because your ability to purchase labels through Shopify Shipping is temporarily disabled, you must buy labels from a carrier off the platform or through a post office directly. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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BigO1201
Visitor
1 0 0

Hello, I am having the same issue. I just sent an email to reach out to shipping ops. Will my account be enabled to ship? Or will I have to buy labels from the post office to complete the orders.

 

Hope to hear back soon,

 

Best,

Emily
Shopify Staff
Shopify Staff
1160 94 180

Hi, @BigO1201.

 

Thank you for reaching out!

 

Please wait for a reply from the shipping team as I do not have access to your account specific information. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Peyvand
Visitor
2 0 0

Hey! I am having the same issue. I'm just doing a practice order and it's not allowing me and telling me to wait two days cause my account is under review. 

Emily
Shopify Staff
Shopify Staff
1160 94 180

Hi, @Peyvand.

 

Thank you for reaching out!

 

Just to clarify, are you trying to purchase a shipping label for a test order? How long has this error message been showing? 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Peyvand
Visitor
2 0 0

just recent, couple days. im just hoping this wont happen when someone puts in a order cause everything is on hault right now