Shopify hold on buying Shipping labels

Shopify hold on buying Shipping labels

julessmithart
Visitor
2 0 0

I received a  notice when I tried to buy a shipping label today. "TO BUY SHIPPING LABELS FOR THIS LOCATION, THE FOLLOWING CHANGES HAVE TO BE MADE: We're currently reviewing your account. If the issue is not resolved  within 2 business day please contact shipping-ops@shopify."  
I have things to ship and this hold is not good. Is there anything I can do about it other than wait ? i tried Chat and they were nice enough to forward a note to the correct department. Anyone have insight on this issue ?

Replies 21 (21)

Emily
Shopify Staff
1408 103 195

Hi, @julessmithart.

 

Thank you for reaching out. I am sorry you are not able to buy shipping labels at the moment. 

 

Were you able to reach out to shipping-ops@shopify.com? Because your ability to purchase labels through Shopify Shipping is temporarily disabled, you must buy labels from a carrier off the platform or through a post office directly. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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BigO1201
Visitor
1 0 0

Hello, I am having the same issue. I just sent an email to reach out to shipping ops. Will my account be enabled to ship? Or will I have to buy labels from the post office to complete the orders.

 

Hope to hear back soon,

 

Best,

Emily
Shopify Staff
1408 103 195

Hi, @BigO1201.

 

Thank you for reaching out!

 

Please wait for a reply from the shipping team as I do not have access to your account specific information. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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Peteter
Shopify Partner
2 0 0

What are the reasons that an account would go into review or events that would trigger this process? I am having the same problem. Would buying a label to mail to yourself count? I seem to not be the only person that has gotten flagged. Is this a known problem? 

Peyvand
Visitor
2 0 0

Hey! I am having the same issue. I'm just doing a practice order and it's not allowing me and telling me to wait two days cause my account is under review. 

Emily
Shopify Staff
1408 103 195

Hi, @Peyvand.

 

Thank you for reaching out!

 

Just to clarify, are you trying to purchase a shipping label for a test order? How long has this error message been showing? 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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Peyvand
Visitor
2 0 0

just recent, couple days. im just hoping this wont happen when someone puts in a order cause everything is on hault right now 

WORKLAD
New Member
4 0 0

I'm having this problem also! Did you guys have the issue resolved? I've emailed and contacted support and just been waiting for solution, Very worrying as its put a hold on everything.

Let me know if you how you guys with the same issue went? did it get resolved and how long did it take?

cheers!!      

JandDRustics
Visitor
1 0 0

Has your issue been fixed? This makes me a little worried that people have been having this issue for some time. I just started a small business and heard great things about Shopify and we get our first order and have this issue?!?! 

 

 

WORKLAD
New Member
4 0 0

Hey mate the issue did get resolved but took some time,

Alternatively you can download a shipping carrier app and fulfill your orders though the app that way and ship right away

All the best!

Julieqr
Shopify Partner
3 0 1

Hi! thank you for the advice, which app did you use? 

WORKLAD
New Member
4 0 0

That’s all good! Happy to help,

I use the joovii auspost app or joovii sendle app both work the same, easy setup and works well 

WickedAromas
Visitor
3 0 0

Were you able to still get orders when that happens?

Shay
Shopify Staff
3028 465 623

Hey @WickedAromas 

 

In a situation like the one the original poster described you would still be able to do business as normal. The only restriction would be on the use of Shopify Shipping to buy your shipping labels. We would recommend continuing to fulfill orders as normal by buying your labels outside of Shopify, or through a shipping label purchase app. If you are experiencing issues with your checkout or customers not being able to place orders, that would be a different matter and I would recommend contacting our support in our Help Center for further assistance. 

Shay | Social Care @ Shopify 
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Big-Dawg
Tourist
8 0 9

I am in the middle of running a 500K sales per year business and this has happened to me; Needless to say I am beyond pissed. No explanation of why it just stopped cold turkey. And I missed quite a few deliveries because I had to hustle and buy labels elsewhere. Customers depend on me for service and products and I depend on Shopify for service; which I pay for. I suggest an explanation when you pull the rug out from someone.

To buy shipping labels for this location, the following changes have to be made:

 

Felicity20
Tourist
9 0 1

Im dealing with the same issue I have tons of orders to ship and this has never happened before.

Peteter
Shopify Partner
2 0 0

This looks to be a known issue with little to no documentation. @Shopify can we get better documentation and error handling for this?

Blair
Shopify Staff
2057 269 242

Hi @Peteter,

 

Thanks for reaching out to the Community and sharing this feedback. 

 

As I can completely understand the impact, I will be sure to pass this information along. If you haven't done so already, you will want to connect with us directly. This will allow our support team to get you authenticated, as we wouldn't have access to any account-specific details through the Community. Our support team will be able to take a closer look and advise why this hold has occured and how to resolve. 

 

Please let me know if you have any other questions. 

Blair | Shopify 
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youngerjar
Visitor
1 0 0

This just happened to me. Just opened my shop. Received my first 50 orders. Go to fulfill them and this happened. Can anyone help me figuring out how to ship my stuff not through shopify shipping while this is happening? This means I lose the ability to use Shopifys emails to notify my customers of tracking right? How did you guys get around this and notify your customers of tracking? Thanks so much (This is unacceptable and infuriating but need solutions in the meantime). 

Big-Dawg
Tourist
8 0 9
I bought my shipping labels on Paypal bc I already had an account with them. I was NEVER given an explanation as to why this happened, and I asked multiplele times. I have a susception Shopify does not give a fck. And most of their responses are automatic AI.
WORKLAD
New Member
4 0 0

Hey mate, We had this problem- search the App Store for a local shipping provider that you would use in your country they should have an app or there will be an app that uses these shippers, download and integrate into your store you will have to make and account also, then you can fulfill your orders through the app, your customers will receive tracking number this way too! This is what we had to do and this is the way we still fulfil our orders.

Hope this helps and gets things moving for you again