Shopify Holds

Shopify Holds

kidus1
Visitor
2 0 0

Shopify just put a hold on my account & my customers can't checkout via shopify payments. How long does this process usually take. I get that there is a lot of tickets and all, but there is more than $70,000 on hold. Bills don't wait for no one. How can you possibly be mitigating risk by holding this amount with no explanation or an email. I also want to state that I am no newbie to shopify at all. I have had a store with more than 50,000+ ordres and a chargeback rate of below .06%. This has been uncalled for and just a headache. Please protect business instead of hindering them like this shopify

Reply 1 (1)

Ollie
Shopify Staff
2487 457 415

Hey @kidus1.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us. I can certainly understand that this situation is not ideal for any business! Since we do not have access to any account or store-specific information from the Community forums, it would be best to speak with our live support. With that being said, you can get in touch with our live support by navigating to the Help Center

 

Once you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 
 

Let us know if you have any questions. 

 

 

Ollie | Social Care @ Shopify 
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