Shopify HUMAN support

realdisgruntled
Visitor
1 0 0

EXTREMELY FRUSTERATED!!!!!!!!!

Going around in circles trying to create a ticket to resolve a serious issue and can't get anywhere, the chat box is automated and gets me nowhere. HOW DO I GET TO CREATE A SUPPORT TICKET AND CONNECT WITH A LIVE HUMAN WHO CAN ASSIST?? Paying for monthly service and getting nothing in return. cannot even access my 

Replies 3 (3)

Blair
Shopify Staff
1686 240 211

Hi @realdisgruntled,

 

Thank you for reaching out to the Community. I'm sorry to hear that you're having some troubles connecting with us and would be happy to provide some assistance. To confirm I'm fully understanding, are you currently receiving an error?

 

If you're having some troubles accessing your shop, you can connect with us by following the steps outlined below: 

 

  • Head over to our Help Center.

  • In the virtual assistance chat box, please type I can't log in.

  • This will populate a few resources, where you can wait a few moments until you see the I still need help option.

  • Click Account Support.

  • Scroll down until you see the option to chat with an advisor. 

 

This will allow our support team to get you authenticated, as we wouldn't have access to any account-specific information through the Community. They will then be able to investigate any issues that you may be having to ensure they get resolved as quickly as possible. 

 

If there's anything however, that I may be able to assist with, please feel free to let me know! 

Blair | Shopify 
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DreaCarbone
Visitor
1 0 0

I hit that "I still need help" button a good 5-6 times yesterday and was told the exact same unhelpful and untrue answer in different wordings each time. The chat bot is not a replacement for live human help.

Blair
Shopify Staff
1686 240 211

Hi @DreaCarbone,

 

Thanks for reaching out. I'm sorry to hear that you're having some troubles connecting with us. If you've followed the steps that I've outlined above and continue to have troubles, please feel free to share a screenshot with me. This will allow me to ensure those steps are followed and advise accordingly. 

 

I look forward to your response. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog