Shopify ignores their customers.

[dtkiley]

Unbelievably bad support. Every "live" chat agent i've talked to has said shopify would provide a credit to a new account. The problem? Billing has to do it and billing never responds to tickets. My last ticket was open over a week with no response until it closed automatically because shopify never responded!

So i've taken the matter up with my credit card company.

[RENE-]

Be careful!  Fight it out with Shopify. If you do a charge back with your credit card company, Shopify would disable your account. Unfortunately, that's in their terms. I would keep trying. Good luck!

[dtkiley]

Thanks for the heads up RENE about the chargeback and cancelling the account. I've cancelled the dispute.

[Victor]

Hi @dtkiley,

I am sorry to hear that you've had this experience and that you did not hear back from our billing department. Do you have a ticket number you can share with me so that I can take a look at this for you?

[dtkiley]

Hi Victor, Thanks for agreeing to look into it for me. The ticket number is 35850593.

[Victor]

Hi @dtkiley,

Thank you for sharing that with me. I am not able to authenticate you via the Community and share any details about your store here, but I have passed on your details to our internal team and have asked them to take a look into this for you. 

[dtkiley]

Hi Victor,

Shopify refunded me for the original amount in question and I definitely appreciate it. Thank you for stepping in to help! Sorry I over-reacted.

[Victor]

Hi @dtkiley,

It is no problem at all and I know that it was a frustrating situation for you to be in. Thank you for letting me know that this issue is resolved and I am glad to hear that you were provided with a full refund.