Shopify Image resizer not working

[Tasha2]

Hi has anyone had any trouble with the Shopify image-resizer page where you upload you images click on submit and nothing happens. I've been using this for ages now, and now the last couple goes, I've had to use other methods as nothing is happening! Have they disabled it and not bothered to close the page? If so I'll have to find other ways. I was very convenient for me!

UPDATE: Funny how after a couple of hours, the page suddenly works! Good!

[Imogen]

Hey there, @Tasha2! Thanks for your post! I hope you're doing well today!

It's funny that you mention this page - I was just using this page to assist another merchant with some image suggestions for their shop!

I'm happy to tell you that the image re-sizer page is not being shutdown! In terms of the issues you were having, we haven't gotten any additional reports of the page misbehaving. I saw that you updated your post a bit later to let us know that the page was working normally for you. This makes me think that your browser may have had some saved data (think your cookies/cache) that was impacted the page. This data refreshes itself occasionally so that would explain why it didn't work at one time, but is back to normal for you. Google Chrome is a browser that's pretty chronic for cookies issues, for example. 

In the end, I'm happy to hear the page started working for you as expected! Do you mind me asking why you were looking to resize some images? Are you working on a new store, or making some new products? If you're open to it, I'd love to take some time to explore your online store and see what you've built! One of my favourite things about the Community is having the chance to connect with folks like you to chat about your business. I'd love to have the chance to checkout what you've built - I may be able to advise on some feedback for you, too! 

[relo112]

Hi I am having trouble resizing images on Free Image Resizer , its continuously showing "There was an error while processing your images. Try again." from the past couple of days .

I even cleared my cookies but it was of no use.

let me know what to do , im stuck.

[Imogen]

Hi there, @relo112. Thanks for jumping in to our thread here!

So I loaded up the resizer and tried to replicate this error, but things seemed to be working fine for me. This suggests that this is a local issue. A cookies/cache clear is a good first step, but can you please try these other steps for me to see if they solve things:

• Using an incognito window, or a private browsing window, and then use the resizer
• Try using an entirely different browser and see if that works

Give those steps a try, and let me know if the issue persists.

[hverdagsluxus]

I keep having this problem again and again. It has happened many times and just now I have probably tried it 25 times in two different browsers (safari and chrome on mac). Is there any other way to make it work than to just wait and try again later? Appreciate any answers, thanks!

[Imogen]

Hey there, @hverdagsluxus. Thanks for jumping into the thread. 

Usually, this issue is caused by browsers or devices holding into some saved data within the browsers being used to access content. We see similar things with Google Chrome and theme updates, for example. Beyond waiting for things to resolve on their own, you can try a cache and cookies clear of the browsers, or try use a private viewing window in these browsers and see if the resizer will work for you then. 

The reason why time seemed to solve the issue for our OP is because these browsers and devices do eventually refresh with the most recent version of the content appearing on pages, but you can't force this to happen unless you manually clear your cache and cookies and allow for the browser to have new content to remember for faster access times in the future. 

Are you seeing any errors when trying to use the resizer? Or is the resizer simply not completing it's task when you try to make resize an image?

[hverdagsluxus]

Thanks a lot for taking the time to offer a solution!

Your solutions worked really well! : )

Thanks again!

[Imogen]

Hey again, @hverdagsluxus! Thanks for following up!

Thanks for the kind words! I'm happy to hear that my suggestions were able to help you out!

Can I ask why you were looking to resize your images? Are you updating the images for your store? If you like, you can share a link to your shop with me here and I'd be happy to take some to look around and see if I can advise you on any tips! Let me know! 🙂