Shopify incoming orders have " sra_identifiers " under notes

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We have been experiencing an ongoing issue, and I am hoping that someone can guide me on how to fix it.


All of my incoming orders are coming with "Additional details:"

it generally looks like this:


Screen Shot 2024-03-11 at 3.35.12 PM.png
and it merges to shipstation like it was a clients :notes:
Screen Shot 2024-03-11 at 3.37.48 PM.png
can someone help?
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