shopify international shipping issue

[Hylera]

"Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address."

i keep getting this response when a customer want to buy from another country (not US) how to fix please

[MooseDesk]

Hi @Hylera  ,

Thanks for reaching out to the Shopify Community! We're MooseDesk , your go-to Live Chat, FAQ & Helpdesk App here to help you enhance your customer support experience 

It’s great to see you joining the Shopify community. How’s everything going with your business? Hope things are going well for your business 😍

It sounds like you're encountering an issue with international shipping. This error typically occurs when shipping restrictions are in place for certain countries or regions. Here are some steps you can take to resolve this:

1. Check your shipping zones:

• Go to Settings > Shipping and delivery
• Make sure you have shipping zones set up for the countries you want to ship to

2. Review your shipping rates:

• Ensure you have appropriate shipping rates defined for each zone
• If you're using calculated shipping, verify that your product weights and dimensions are correct

3. Check product-specific shipping settings:

• Some products might have restrictions. Review individual product settings to ensure they're available for international shipping 

4. Use a shipping app

Supports international shipping to over 220 countriesConsider using a third-party shipping app that can help manage international shipping more effectively.  You can try Easyship, which is a global shipping platform that offers discounted rates for 250+ couriers and supports international shipping to over 220 countries

5. Customer Support

Last but not least, don't overlook the importance of customer support for your new online store. I can see your website lack of customer support tool so that you can reply to your customer promptly . Being available whenever customers need you the most can help drive more conversion to your store

I suggest exploring MooseDesk , a FREE LiveChat, FAQ & Helpdesk App that can help your support experience easier, better, faster!

• With MooseDesk's Omnichannel Support, you can engage with customers through live chat, manage inquiries with a robust ticket system, and provide quick responses via a WhatsApp button. 

• Or you can reply to customer through Live chat or let customers resolve questions faster with in-built FAQ, Order tracking module, and more.

So those are some of my suggestions for your question. If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.

Once again, keep up the fantastic work, and I wish you the best of luck in the future! 😍

[Turlockyarnshop]

1) Try pulling up the address on google maps. Maybe they left off a part, usually like Main st when it needs to be East Main st, something like that.The order/format may differ, also:  their country may list address parts in a different order and it could be messing with the shipping program.( like ZIP equivalent may be before street address or something)

2). Make sure your selected shipping company is shipping to that country.  It took *forever* to be able to ship to Australia after the pandemic, it could be something like that.(sometimes another company will ship to that country still, but it’s usually more expensive.)

3)check the shipping restrictions for the country you’re shipping to, they may not allow your item for one reason or another(for a long time, only wood toys could be shipped to Italy, toys of any other material were blocked(I have no clue why) Or your item could be made in a country they don’t accept items from

4) double check your item’s international shipping code: mark sure it is correct in the system.