Shopify Is Phasing Out Legacy Customer Accounts — Have You Switched Yet?

[app-dev]

Just saw that Shopify officially renamed “Classic” accounts to Legacy Customer Accounts and plans to retire them eventually:
👉 https://shopify.dev/changelog/new-customer-accounts-name-change

The new customer accounts look cleaner and use Shopify’s native UI, but they’re a different beast—no Liquid, limited customization, and a more app-driven model.

I’m curious:

• Have you switched to the new accounts yet?
• What do you like or hate about them so far?
• How are you handling customer communication inside the new UI?

This feels like one of those “adapt or get caught off guard” moments—would love to swap notes and ideas.

[SoftwareCW]

Hi,

the new customer accounts were made available almost two years ago and have been improved over time.

We converted ~1.5 years ago.

This is the future for Shopify, it’s been announced for quite a while that transition will be imminent. I suggest starting migration asap as it’s a learning curve for merchant and customer.

Quick Pro and Con list on our experience:

Pros

• since it’s managed by Shopify, saved card information is now shown
• shopify has a few native features that require new accounts like store credit, subscriptions, returns and b2b. Thus requires less 3rd party apps.
• keeps pages clean due to not being able to manually edit the hard code.
• passwordless, customers never need to create an account or forget their password.

Cons

• the flip side to ability to edit hard code, so in turn less customization.
• requires compatible 3rd party apps to add features
• 3rd party apps are behind in taking advantage of its full capabilities.
• passwordless login is great as it eliminates the barrier of customer being required to create an account before checkout. However, I wanted to note a small caveat if you accept PayPal at checkout. We used to offer PayPal, however we ran into an issue where it’s very common customers have different PayPal email addresses then their normal email address. So the problem would be they paid with their PayPal email address and completed the order, however with passwordless, that order would then be connected to that email address. So then when they want to log into their account with their normal email, the order is non existent. So we ended PayPal

I’m sure there’s plenty more pros and cons but this should help!