All things Shopify and commerce
This sucks. My funds are also on hold from a customer's purchase and my website is newly transferred from WooCommerce. I never had this issue with WooCommerce and may disable my account and/or Shop Pay because of this. SMH. I hope the issue is resolved quickly.
So bad, the people who answer the chat are friendly but they are not able to provide a solution and they only escalate the cases, Shopify is a nightmare!
the site is a scam. pull everything immediately.
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