Shopify keeps trying to charge me

Austinbork
Visitor
2 0 0

I was told on this forum that Shopify will stop trying to charge me after three attempts and just freeze the store until invoice is payed. I can’t pay my banks overdraft because the second I do Shopify will charge me and send me back into debt. Shopify has attempted to charge me EIGHT time now.  Now I’m collecting more over draft fees because of this ridicules junk 

Reply 1 (1)

SealSubs-Roan
Excursionist
190 12 12

Hi @Austinbork !

 

Since you are no longer using your Shopify store, you can reach out to Shopify support team and request for store deactivation. The reason why Shopify keeps on attempting to charge you is technically, your store is still active and just frozen due to unpaid balance so this way, your store will be deactivated which will make it inactive. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Roan
Please let me know if it works by marking it as a solution!
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