Shopify Live website NOT updating

SamaraB
Visitor
2 0 0

Hello,

 

I need urgent help with an issue at our store

 

So I add an element to the page or a new product, I hit the "save" button, and when I enter the website, it shows the old version and it doesn't update

 

Please, help, as this problem may affect sales.

Replies 3 (3)

ES1
Shopify Expert
57 6 11

Hi,

 

It would be better if you would have shared the url to your store so that we can see what theme you are using and if your theme is the culprit here.

 

But, this may also be a cache issue on your device. For example, if you are accessing your website from a chrome browser on a computer then you may have to hard reset the cache to see the updated version of the website. At times some corrupt cookies installed in the browsers are the reasons behind this issue.

 

Below are instructions for doing a "hard reload" for Chrome, Firefox, and Internet Explorer. 

 

Chrome, Firefox, Edge, and related browsers:

A quick hard reload can be done by using the following shortcut keys

On Windows/Linux:

  1. Hold down Ctrl and click the Reload button.

  2. Or, Hold down Ctrl and press F5.

  3. Or just open the Chrome Dev Tools by pressing F12 (or right click Inspect). Once the Chrome dev tools are open, right-click on the reload button, and a menu will drop down. Click on “Empty Cache and Hard Reload

    ES1_0-1715618558022.png

     

On Mac

  1. Hold ⇧ Shift and click the Reload button.

  2. Or, hold down the ⌘ Command and ⇧ Shift key and then press R.

 

Hope this helps.

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

SamaraB
Visitor
2 0 0

Hey

 

I don't believe it's a device issue, as I opened the same site on my phone and it still didn't load correctly

This is the website: https://ksfashionsense.myshopify.com/

Still not working after cleaning cache

ES1
Shopify Expert
57 6 11

Hi,

 

If you are sure, this is not a cache issue then the fastest resolution would be to reach out to your theme support team as they know there theme well.

 

Alternatively, you can also hire a developer from Shopify Partner directory to look into this.

 

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!