Shopify Marketing Data Not Loading

[srubini28]

I am trying to look at the marketing data for one of my automation series. Before I click on the specific automation campaign, the data shows regular numbers in reach and sessions. However, after I click on the automation to view the marketing data for the individual marketing emails, the numbers all show as zero and a banner pops up on the top of the screen that says:

There was a problem loading your results from marketing

Some of your marketing data isn’t available right now. Try reloading the page or come back later to access data about your online store sessions, orders, sales, and cost from marketing.

I have reloaded the page a million times and the page has stayed this way for about a week. I don't know if there is an issue with the automation or if Shopify is having issues with displaying peoples' marketing data, but I would like to solve this problem so I can view accurate data. Please help me. 

[DaisyVo]

Hi @srubini28 

You’ve been dealing with a frustrating issue where your Shopify marketing data isn’t loading properly, especially when trying to view detailed automation performance. I get why this is concerning—you need accurate data to track your campaigns and make informed decisions. Since you’ve already tried reloading the page multiple times, let’s go through some steps to troubleshoot and resolve this.

Possible Reasons & Fixes

1-Check for Shopify Status Issues
Sometimes, Shopify experiences temporary outages or delays in reporting marketing data. Before diving into troubleshooting, check Shopify’s Status Page to see if there are any ongoing issues with marketing reports.

2-Clear Cache & Use Incognito Mode
Your browser might be holding onto outdated data. Try:

• Clearing your browser cache and cookies.
• Opening Shopify in an incognito/private window.
• Switching browsers (Chrome, Firefox, Safari) to see if the issue persists.

3-Check Date Range & Filters
Ensure you’re looking at the correct date range in your marketing analytics. Sometimes, Shopify automatically resets filters, leading to data not showing.

4-Test on Another Device & Network
Try accessing the marketing report from another device or internet connection to rule out network-related issues.

5-Disable Extensions & Ad Blockers
If you’re using extensions (like ad blockers or tracking blockers), they might interfere with Shopify’s reporting. Try disabling them and reloading the page.

6-Check Automation Status
Since this issue is specific to your automation series, make sure:

• The automation is still active.
• No recent changes (like template edits or audience modifications) have affected tracking.

7-Manually Trigger a Test Automation
If possible, set up a test version of your automation to see if the issue persists. This can help determine if the problem is with Shopify’s tracking or the specific campaign.

8-Contact Shopify Support
Since the issue has been ongoing for a week, reach out to Shopify Support with:

• Screenshots of the error message.
• Details on when the issue started.
• Steps you’ve already tried. They can check if there’s a deeper system issue affecting your store’s data.

Let me know if any of these steps help or if you need further assistance!
Best regards,
Daisy