Shopify Markets and Geolocation App

[Mont]

Strange issue… using Shopify Markets and Geolocation App. . We are in Canada. A long time Canadian customer had to dm me to place order because she was quoted in USA dollars and could not enter her Canadian address. I have already ruled out her use of a VPN or Starlink. She was not traveling in the USA. I am now continuing to troubleshoot…. Any thoughts?

[gagarwal]

I understand sometimes a new ISP service gets IPs reassigned from different countries and geolocation app take sometime to update their database. Potentially that is the issue. Maybe check with her in sometime to see if its a recurring issue? is anybody else facing this issue?

Regards,

Gaurav,

Founder, Kai Progress Bar App