Shopify merchant trust team blocked my account

Shopify merchant trust team blocked my account

jorgehp1
Shopify Partner
54 0 20

A week ago I received an email from the shopify merchant trust team about the termination of my account.

At first I thought it would be an easy appeal and then I could enter to my account back again since the problem was not sending some documents in less than a week. However after receiving this email:

 
 
"Thank you for reaching out to us. Please be informed that In order to reconsider your account for eligibility to use Shopify we require some additional information with regards to your business model. You can send the following documents as attachments in response to this email:
 
* Proof of address - Utility bill (e.g. water, electricity, or gas bill from the past 3 months), lease agreement (dated) or property insurance (dated)
* Proof of business association (i.e. business license, business registration documents (with company number) or business tax filing record). 
* Proof of inventory (i.e. dated supplier invoices, dated manufacturing agreements) 
* Social media links related to your business (if none, please explain how are you driving traffic to your store)

Please make an effort to provide all of the above. However if one is unavailable, please either provide a relevant substitute and/or an explanation as to why it cannot be provided.
 
Please provide the above at your earliest convenience so that we can assist you further, in addition to any relevant context on your business model."
 
It's been a week and after replying in less than 30 minutes I have had no answer from them.
 
Reached Shopify support team for over 7 times now, the answer is always the same: they can't reach that team and I should wait for their answer.
 
I'm afraid of not getting a reply, can someone help me with this?
 
Ticket ID: 72ae0e4b-7cbf-4eef-a4c9-386d865b9559
 
Reply 1 (1)

Goldieboxx
Tourist
3 0 3

I am having the exact same issue. It's only been 2 days but I am worried it will go on 2 weeks with no reply. I don't understand what I have done wrong for Shopify to flag my website? What did Shopify say was the issue with your website?