Shopify Mobile App Notification Sound Gone?

[BradSCJB]

I know this is petty small time stuff, but its important to me. My "Cha-Ching" sound isn't working!

I just updated the Shopify app on my Android device (Samsung  S20+ I believe) and it defaulted to my default app notification sound. I tried changing it back and it was gone. Uninstalled/Reinstalled Shopify App - no luck. I also tried Deleting Cache/Data, uninstalling, reinstalling. I even tried the "install shopify notification sounds" button in the settings>notifications area - still nothing. 

I had this issue a few months ago and with the next update, it fixed it. Can we get this fixed ASAP? Biggest sales weekend of the year. (BFCM)

-Brad

[BusterAndBellas]

Brad,

Did you find a fix for this?  It's happening to us also and we are hoping to find a way to get the sound notification back!

[Nachoroldan]

Only fix I found is uninstalling the app and re-installing it.

[FlippieHippie]

Did anyone find a fix for this? It’s happening to me too….Anna 

[soakingmermaid]

I just got an 22 Ultra and the same thing happened to me - I found this and it fixed it. 

https://www.youtube.com/watch?v=RZtxds52C18

[SabbirShahrier]

I'm using Samsung Galaxy S23 Ultra and missing the notification sound from Shopify badly. 

[SabbirShahrier]

I solved the problem. 

1. Download the Cha Ching Sount in your phone.
2. Move the sound file in Notification folder (in your internal memory)
3. Go the Shopify App
4. Select Notification
5. Select Order and assign the notification you downloaded. 

No need to thank me.