Shopify order custom attribute [FILTERED]?

RyanX
Shopify Partner
2 0 0

Hi Guys

 

I add custom attributes to my order and recently when I view the order in the Shopify admin I can see that some attributes value have become "[FILTERED]". Does anyone know what it means? I tried to reproduce this but had no success, does anyone have the same issue?

 

filtered.png

Replies 3 (3)

PaulNewton
Shopify Partner
6339 580 1350

The amount of possible things going on there is too high for clean way to troubleshoot.

Try an order with common swear words to make sure this isn't the platform doing something.

If theme has been customized to have custom product filtering that in some way operates with the product pages look there.

 

Contact the customer and ask what they entered.

Then try to reproduce the steps they took to make the cart and checkout.

 

If it keeps happening you should setup analytics to detect when a customers cart attribute contain FILTERED.

 

Good hunting.

 

 

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Michael_CLift
Shopify Partner
13 0 22

THIS IS A SHOPIFY ISSUE, WE ARE SEEING THE SAME THING ON SOME CHECKOUTS.

 

there is another thread here https://community.shopify.com/c/storefront-api-and-sdks/line-item-properties-being-replaced-with-fil...

 

RyanX
Shopify Partner
2 0 0

Thanks. I think you are right it is a Shopify issue. I know what the value could be and I don't see any reason that they need to be FILTERED. Let's see if Shopify can fix this soon.