Shopify Orders received in Gmail Sent Folder

j_mp
New Member
4 0 2

A while ago we authenticated our email and added DMARC record, since then instead of getting notified in our inbox of a new order it appears in the sent folder. Before the 'from' will include 'info@domain.com via shopifyemail.com' but now the 'to' and 'from' are the same email address as 'info@domain.com'

Replies 5 (5)

JohnC
Shopify Partner
74 0 177

I just got the same problem after migrating our email to Google Workspace. We're getting the email directly in the inbox and a copy in sent items. A solution would be much appreciated.

John

rcl2018
Tourist
11 0 7

Facing identical issue since adding DMARC records.. has anyone figured it out? Cheers

Erin
Shopify Staff
1024 134 164

Hi, there! Thank you all for sharing what's happening. In order for us to troubleshoot this with you, we'd need to see more information from your account. Since we can't see any account information here over the Shopify Community, please reach out to our support team through the Help Center here for more help and we'd be happy to take a look into this with you.

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

rcl2018
Tourist
11 0 7

Thanks for your reply, I tried but why have you made it nearly impossible to get through to a human being? The chat bot keeps referring me to a page for reporting fraudulent orders which is obviously not what I want. It's an endless loop. How do I connect to an actual person?

Elias
Shopify Staff
2955 289 510

Hey, @rcl2018.

 

Thank you for following up.

 

Simply log into your account on the Shopify Help Center, and let the automated chat know that you're having issues with DMARC. From there, you should see an option to Chat with an advisor. Here's a screenshot that can help you with that:

 

 

If you have any other questions, then don't hesitate to let us know!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog