Shopify Orders received in Gmail Sent Folder

[j_mp]

A while ago we authenticated our email and added DMARC record, since then instead of getting notified in our inbox of a new order it appears in the sent folder. Before the 'from' will include 'info@domain.com via shopifyemail.com' but now the 'to' and 'from' are the same email address as 'info@domain.com'

[JohnC]

I just got the same problem after migrating our email to Google Workspace. We're getting the email directly in the inbox and a copy in sent items. A solution would be much appreciated.

John

[rcl2018]

Facing identical issue since adding DMARC records.. has anyone figured it out? Cheers

[Erin]

Hi, there! Thank you all for sharing what's happening. In order for us to troubleshoot this with you, we'd need to see more information from your account. Since we can't see any account information here over the Shopify Community, please reach out to our support team through the Help Center here for more help and we'd be happy to take a look into this with you.

[rcl2018]

Thanks for your reply, I tried but why have you made it nearly impossible to get through to a human being? The chat bot keeps referring me to a page for reporting fraudulent orders which is obviously not what I want. It's an endless loop. How do I connect to an actual person?

[Elias]

Hey, @rcl2018.

Thank you for following up.

Simply log into your account on the Shopify Help Center, and let the automated chat know that you're having issues with DMARC. From there, you should see an option to Chat with an advisor. Here's a screenshot that can help you with that:

If you have any other questions, then don't hesitate to let us know!