shopify payements adress change

Hamza51
Visitor
2 0 0

hey @shopifycommunity

The adress i added on setting shopify payements is the adress and name of my colleague . but now i changed my bank but shopify payements is asking for passport and adress verification of collegue even though i have changed my bank 

please help me figure out a way so i can change adress and name from shopify payements 

Regards BLUEJADE

Replies 2 (2)
Maz
Shopify Staff
Shopify Staff
1080 120 155

Hello, @Hamza51!

 

Thanks for reaching out here.

 

In order to resolve this it is best to reach out to support as they will be able to access your account and make the changes necessary for you. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you there.

 

Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

Maz | Social Care @ Shopify 
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Hamza51
Visitor
2 0 0

Hey @Maz thanks for reaching me i really appreciate that . with all due respect shopify bot failed to give me a solution for this can you please guide me by sharing the link where someone actually can help me