shopify payment

[calvinbrink1]

Why does Shopify not want to assist me with a simple business detail update, i have reached out 5 times asked a senior get involved but nothing they dont want to help me why.. I just want a simple update as the maximun times i uploaded documents has been reached, Merchant Team have not even said a thing with follow ups. 

[shahrozbabar5]

@calvinbrink1 

Shopify's lack of response could be due to high support volume, strict verification processes, or delays in escalation. Your account might require additional review due to security measures, which can cause delays. I recommend reaching out via different support channels, escalating your request again, or seeking help in Shopify's community forums.

References:
- [Shopify Help Center](https://help.shopify.com/)
- [Shopify Community Forums](https://community.shopify.com/)

DM if you can allow me to chat with support and I can sort this out.

If it resolves your issue, please mark my answer as a solution or if you still need assistance DM, let me know. Thank you.

[calvinbrink1]

Hi @shahrozbabar5 

The issue was with the ID/Passport verification it kept rejecting my document, i have reached out to support only the merchant team can assist with sending a secure link to then upload and verify.

You welcome to chat to them, not sure as support also cant assist, the number of times has exceeded.

Thanks

[shahrozbabar5]

@calvinbrink1, you are right, but I've faced such issues in the past, and communication with support can handle this, I can give it a try. but if you are waiting for some time to pass out, you can try later.