Shopify payment

[Sunnyws]

Help, i submitted my verification information i.e. my bank statement and passport. But, after it's submitted I get a "To continue using Shopify Payments,  you need to update some information about your business" and "information required" message. When I click updated information, I see the green "Ready" status by my name and store name. I click submit and it takes me to the home page. But when I click back on finance and Payments,  I get the same message.

[DaisyVo]

Hi @Sunnyws 

I understand you're facing an issue with Shopify Payments verification. You've submitted your bank statement and passport, but you're still seeing a message saying, "To continue using Shopify Payments, you need to update some information about your business." When you check, everything appears "Ready," yet the notification persists. Let's try to sort this out.

Possible Causes and Solutions:

1-Pending Document Review:

• After submitting your documents, it can take a few days for Shopify to process and verify them. During this period, you might still see the notification. If it's been less than a week since you uploaded your documents, consider waiting a bit longer.

2-Document Requirements:

• Ensure that the documents you provided meet Shopify's criteria:
• Clarity: Documents should be clear and legible.
• Completeness: All necessary information should be visible.
• Validity: Documents must be up-to-date and valid.
• Format: Upload documents in the required format (e.g., full-color images for IDs).
• If any of these criteria aren't met, Shopify might not accept the documents, leading to persistent notifications.

3-Mismatch in Information:

• Double-check that the details on your documents (like your name and address) exactly match the information in your Shopify account. Even minor discrepancies can cause verification issues.

4-Submission Process:

• When uploading documents, it's crucial to use the secure upload link provided by Shopify. Documents sent via email or chat aren't accepted due to security reasons.

Next Steps:

• Contact Shopify Support:
• If you've verified all the above and the issue persists, it's best to reach out directly to Shopify Support. They can provide specific guidance and check if there's an internal hold-up. You can contact them through the Shopify Help Center.

I hope this helps resolve the issue. If you need any other assistance, I am willing to help.

Best regards,

Daisy.