Shopify payment

Shopify payment

ndimakatu
Visitor
1 0 0

I really need assistance in this. Shopify deducted the money for my subscription but they are not opening my account keep saying payment declined. 

 

I called the bank and thwy said it was paid. I tried the shopify support but it's not helping.

 

Now my online store is not working because am waiting for the payment and everyday thwy are deducting the small fee for bouncing. What can I do. How can I raise this issue and be solve because I can't pay twice. The money already is paid and it's stressing me. Even if I think of canceling shopify and find a now way of doing online business I will still pay for closing it without payment.

 

Please community assist if you can. The bank said maybe it hasn't cleared at shopify because I could see on my app but it has been 2 weeks 

Reply 1 (1)

WizzCommerce_Co
Trailblazer
142 23 33

Hi @ndimakatu , thank you for posting here!

It seems you're facing a frustrating situation where Shopify is deducting subscription fees but your account remains inaccessible due to a perceived payment decline. This is likely caused by a discrepancy between your bank's records and Shopify's system.

Here are some steps you can take to resolve the issue:

  1. Check Shopify's Payment History:
    • Log in to your Shopify admin and go to Settings > Payments.
    • Look for the recent payment transaction. If it shows as "declined," there might be a specific reason listed.
  2. Contact Your Bank Again:
    • Provide the bank with the exact date and amount of the Shopify payment.
    • Ask if there are any pending holds or disputes on the transaction.
    • Inquire if there's a possibility of a processing delay.
  3. Reach Out to Shopify Support Directly:
    • If the above steps don't resolve the issue, contact Shopify's customer support directly.
    • Provide them with the transaction details, any error messages you've received, and a detailed explanation of the problem.
    • Ask if there's a known issue affecting payments in your region.
  4. Temporary Solutions:

While you wait for the issue to be resolved, consider these temporary measures:

  • Disable Automatic Renewals: Prevent further deductions by temporarily disabling automatic subscription renewals.
  • Explore Alternative Payment Methods: If possible, try using a different payment method to see if it resolves the issue.
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