All things Shopify and commerce
Help, i submitted my verification information i.e. my bank statement and passport. But, after it's submitted I get a "To continue using Shopify Payments, you need to update some information about your business" and "information required" message. When I click updated information, I see the green "Ready" status by my name and store name. I click submit and it takes me to the home page. But when I click back on finance and Payments, I get the same message.
Hi @Sunnyws
I understand you're facing an issue with Shopify Payments verification. You've submitted your bank statement and passport, but you're still seeing a message saying, "To continue using Shopify Payments, you need to update some information about your business." When you check, everything appears "Ready," yet the notification persists. Let's try to sort this out.
1-Pending Document Review:
2-Document Requirements:
3-Mismatch in Information:
4-Submission Process:
I hope this helps resolve the issue. If you need any other assistance, I am willing to help.
Best regards,
Daisy.
2m ago Learn the essential skills to navigate the Shopify admin with confidence. T...
By Shopify Feb 12, 2025Learn how to expand your operations internationally with Shopify Academy’s learning path...
By Shopify Feb 4, 2025Hey Community, happy February! Looking back to January, we kicked off the year with 8....
By JasonH Feb 3, 2025