Shopify payments account on hold - can i fix it with balance certificate

[Jesper5]

Is it possible to use a balance certificate where my bank account and home adress is visible?

I need a adress verification but my bank could only help me to get a balance certificate with my adress visible.

[Summer]

Hey, @Jesper5! Welcome to Shopify Community!

I'd love to help you with your question about submitting documents for the Shopify Payments verification. Is there a banner in your admin asking you to upload documents to verify your address? If so, could you please let me know what country you are in so I can determine whether a balance certificate can be accepted?

I'll look into this once I hear back from you. Thanks!

[Jesper5]

Hello and thank you, 

I got a notification in my shopify store that I need to submit additional details about my business to continue accepting payments. 

I also live in Finland.

[Summer]

Thanks for getting back to me, @Jesper5! If you're being asked to submit a personal address document these are the documents our verification team can accept from merchants in Finland:

• Utility bill - dated within 6 months
• Bank statement - dated within 6 months
• Mortgage statement - dated within 6 months

Please note the address verification document must show your address, as well as your personal name. If you are unable to obtain any of these documents for any reason, you can try uploading whatever you have. If it's not accepted, you can create a support ticket so our support team can consult the verification team about the submitted document. You can follow the steps below to get in touch with our support team:

1. Visit our Help Center.
2. Chat with the AI assistant and enter "account concern."
3. Click Chat with a Support Advisor as shown on this screenshot.

If you're being asked to verify your identity or company, you can refer to this page for the full list of accepted documents in Finland.

Let me know if you have other questions about this and I'll help you further!