Shopify Payments ban

New Member
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My Shopify Store & Shopify Payments got banned, it is because we sold our two stores and the subsequent owner of the stores did not do legitimate things with the stores, I immediately informed Shopify and this was also noted, Shopify said it is because the new Owner of the Shop, i never had any connection with him however now my Shopify payments have been banned anyway.

My store has been activated but my Shopify Payments account has been paused.
I have already been in contact with  the Risk Manager and it was determined to be an error.
However, my Shopify Payments is now paused and I can no longer access Shopify Payments.
We have never violated any policy and we have always worked strictly under Shopify's TOS, we do not understand that this decision is now final.

we have always worked strictly under Shopify's TOS.
So my whole existence is at stake even though we have never done anything wrong.


Reply 1 (1)
Shopify Staff
Shopify Staff
383 25 61

Hi, @SoftiesNoel.


Thanks for all of this detailed context regarding your issue.


In regards to your Shopify Payments account being on hold, I recommend reaching out directly to our Live Support via chat, email or scheduling a callback. On the other hand, you can also reply directly to your ticket with our Business Operations team as they will be able to provide further context around the situation. 


Where is your business located and what kind of products do you sell? I invite you to explore some of the alternative payment gateways that are accepted on Shopify here. You can narrow down your search by selecting your country or region to see the available gateways.

Victoria | Shopify 
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