Shopify Payments don't relase funds after 120 days.

AndreEcom
New Member
5 0 0

Good morning, everyone. I was blocked a lot of money (over 100k) for 120 days to cover any chargebacks. Today the 120 days have passed and I have not received any email regarding the promised payment from Shopify Payments after 120 days.


I have read many negative stories of people not receiving the funds. Can anyone tell me if after the 120 days or more they were able to resolve? Thank you.

Replies 6 (6)

Shay
Shopify Staff
2811 440 575

Hi @AndreEcom 

 

Thank you for reaching out and sharing your experience here. I recommend connecting with our live chat support team to ask for an update on this matter. Generally speaking, once the hold is lifted it can take 5-7 business days for any pending payouts to be processed and deposited. Our Trust and Safety team will be the only ones that have access to this information for you though. 

Shay | Social Care @ Shopify 
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Kyyun
Visitor
3 0 0

Hello Shay I’m really in a Jam right now please I am asking for your assistance my account closed down last year  November  I was told to wait a 120 days for the funds to be released which I did last Friday  march 29 the 120 days past and I have still not revived my money and please do not tell me to contact support over the past week I have spoken with like a hundred different agent 2 of them assured me that I will get my money this week and the others can’t help at this point I am really frustrated   I even sent my updated banking information a week before the 120 days expired so that I can get my money without an issue  I even received an email two week ago that I will get my money in a few business days  and still I cannot get my money please I am asking you if you can get help me I really would appreciate it I  am broke -0 I  need my money  the ticket # 46258211 I also replied to the email I got stating that I will get my money and I haven't  received a respond

Don
Shopify Staff
2765 199 388

Hi there @Kyyun!

 

Sorry to hear you're having a hard time with this.

 

We're not able to provide account support via the Community here for security reasons, but it sounds as though you've already been able to reach out to the team for support.

 

You'll get an update by way of a reply to your existing ticket number in due course, so just keep an eye out for that reply and you can take it from there. 

Don | Social Care @ Shopify 
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Kyyun
Visitor
3 0 0

This is just sad 

Kyyun
Visitor
3 0 0

Hello good day did you received your funds last Friday the 120 days past for me too and I have still not received my money I’m worried 

stanzio
New Member
20 0 0

have you received your money again? please answer me