Shopify Payments information couldn't be verified also

Shopify Payments information couldn't be verified also

MichelleTCM
New Member
4 0 0

I put my first ticket in for this issue on Oct 26th. I have a this notification “

“Payouts will be paused tomorrow

If your Shopify Payments account details aren’t updated by 11:59 PM EST, your payouts
 will be paused”
 
I renter my information. It says Ready. When I leave the page it shows email could not be verified and phone number could not be verified, then the message resets again. 

Every ticket they say they “reset it” but it never changed. 

Has anyone found a work around, clearly I need to leave Shopify is this happens
Replies 7 (7)

Barb2098
Excursionist
19 1 13

Michelle TCM  has this problem been resolved ? if yes, how ?  I am currently going through same situation.  Payments have now been paused OR I'd rather say that Shopify is not depositing MY MONEY into my account  for over a week and Support continues to tell me I have to wait until my file is reviewed.

MichelleTCM
New Member
4 0 0

Hello! Yes! Can you get to the page where everything is green and ready? If so, there is another button on the bottom to submit

Barb2098
Excursionist
19 1 13

I am beyond this point.  it will no longer allow me to submit.   

curiosasantafe
Not applicable
2 0 0

I am having the same issue you and others who have responded to this post are having.  I have not received a payout since January 22.  I am dangerously close to over drawing my bank account.  I keep getting the same response from "support advisors" about file being reviewed. All credit card sales since February 1st show as pending.  I am so frustrated and angry at the total lack of accountability from Shopify.  Pulling the plug on all websites and POS systems as soon as this is resolved. 

 

JoLalo
Visitor
1 0 1

I’m in the same boat here for the nonprofit I volunteer for. 1 week of sales that is completely stopped right now. At first I thought everything was fine because the day after I had a payout scheduled, but it’s still only “scheduled” and I don’t have any payout for this weeks sales…

GuidoW
Tourist
14 0 2


That's exactly what I'm complaining about. Shopify simply closes shops without notice, withholds funds and support cannot be reached. No chance of reaching anyone by phone or email, just useless home office chat support.