Shopify Payments on hold not released?

ThreeMoons
New Member
4 0 0

I was emailed stating i had items that needed to be removed, which i did. Why is my account still on hold? I am in chat and being ignored like I actually have an agent that came in and I am being ignored he wont respond to anything i am saying. I need my funds released.

Reply 1 (1)

Sophia
Shopify Staff
1656 107 214

Hi, @ThreeMoons!

 

Our team handling live chats won't have more information to share since you've already been in touch with an escalated support team. Please wait for a reply on your existing ticket. The team reviewing your account will follow up with you to let you know when there's an update.

Sophia | Social Care @ Shopify 
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