Shopify Payments on hold over A MONTH!

[rawen]

I don’t understand how this is OK. There has been zero communication or ask of documentation, and we are trying to launch our product THIS WEEK with a large campaign and we cannot do so with only PayPal/Venmo being the supported payment methods. There is no phone number either so we can’t escalate it. Is anyone able to help? It’s urgent for us as a company. Thanks!

[SealSubs-Roan]

Hi @rawen !

To escalate this kind of issue, you will need to directly reach out to Shopify support team. It would be best if you reach out to them via live chat so they can monitor your case and escalate your issue. The best course of action is to keep an open communication with their team as, they are the ones who has better view of your account's status.

[Imogen]

Hi there, @rawen. Thank you for taking the time to reach out to the Shopify Community Forums in relation to this payout hold you're experiencing. My name is Imogen. It's good to meet you.

@SealSubs-Roan is correct with the information they've provided you in their reply. Support Staff (like myself!) are unable to authenticate users here in the Community, so I'm unable to access your account, account details, or any information related to the hold you're experiencing. As such, I recommend that you reach out to our Authenticated Support Team via our Help Center. This will allow us to get you authenticated, look into the details around this hold, and then action any next steps required to help you get this resolved.