I recommend you to email directly to Shopify's Merchant/Technical support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/email
Nick here from Shopify!
As @Nick_Marketing has mentioned, the best next step for you on this is to contact our support team directly about this and one of our support advisors can look into this with you.
You can do this by clicking the link here and logging in and then selecting which way you want to contact whether it's live chat or email!
If you have any other questions about Shopify, don't hesitate to let me know!