Why can't I change my EIN number in Shopify payment section?

laelonicollier
Visitor
1 0 0

When i first made my business page i didn’t have my ein number so i used my social to enter in the payment section. i finally received my actual ein number and now i can’t change it  so my payments can be accepted. and this is very frustrating because i’m ready to start officially now 

Replies 2 (2)

Nick_Marketing
Shopify Partner
1487 336 462

I recommend you to email directly to Shopify's Merchant/Technical support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/email

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
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Nick
Shopify Staff (Retired)
4531 434 1024

Hi @laelonicollier,

Nick here from Shopify! 

As @Nick_Marketing has mentioned, the best next step for you on this is to contact our support team directly about this and one of our support advisors can look into this with you. 

You can do this by clicking the link here and logging in and then selecting which way you want to contact whether it's live chat or email! 

If you have any other questions about Shopify, don't hesitate to let me know! 

To learn more visit the Shopify Help Center or the Community Blog.