Shopify Payments sales pause in 13 days.

[Mihai11]

Hello, I reached out to support six days ago but have yet to receive a response. Each time I follow up, I’m simply told to wait while they work on resolving the issue. Does anyone know how to fix this?

[Mihai11]

Hello, thank you for your advices , but with “Escalating the issue to a senior support specialist” how can I do it?