Shopify Payments

Webistone
New Member
13 0 0

Hi,
Occurred problem on Shopify Payments. When I wrote my account number, it showed me this. I thought it depended on my bank but they say this problem belongs to the other side.
How can I fix it? Why did this problem happen?

Screenshot 2024-02-06 182205.png

 

Replies 7 (7)

Victor
Shopify Staff
2327 219 505

Hi @Webistone,

 

Can you tell me the country you are based in and what your store's default currency is set to? What is the currency of the bank account you are trying to connect to Shopify Payments? You can view the bank account requirements for Shopify Payments on our Help Center and check that you are trying to link an account type that is supported.

Victor | Social Care @ Shopify 
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Webistone
New Member
13 0 0

My country is Azerbaijan and my store currency is USD. I thought it depended on my bank account currency because it's different than USD. But now I have taken another bank card whose currency is USD.

Victor
Shopify Staff
2327 219 505

Hi @Webistone,

 

Are you connecting a US-based bank account? Or are you using a virtual bank account or one provided by a bank provided in Azerbaijan?

 

Please note that Shopify Payments is not currently available to merchants in Azerbaijan, and in order to use a Shopify Payments US account eligibility requirements will need to be met. Merchants will need to provide a US-based address along with a bank account provided by a bank in the United States in the USD currency, and may also be asked to provide documentation verifying their identity and residency details.

 

I'd recommend looking into payment gateways available in Azerbaijan

Victor | Social Care @ Shopify 
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Webistone
New Member
13 0 0

It's not a virtual bank, 
One is provided by a bank in Azerbaijan. Shopify Payments is not available in Azerbaijan?
What can I do about that? I need immediately solution 

Victor
Shopify Staff
2327 219 505

Hi @Webistone,

 

You will need to look into other payment gateways available in Azerbaijan as you are not able to use Shopify Payments there. A bank account provided by an Azerbaijani bank will not be accepted. You can look into other payment gateways available in Azerbaijan on our payment gateways page.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Webistone
New Member
13 0 0

Can you solve it?

 

Webistone
New Member
13 0 0

Now I tested with my other bank card account. It didn't show me the same thing(Maybe it accepted)
But another problem occurs 
Screenshot 2024-02-11 052906.png