Shopify "Subscription" notification section missing

[EfosaSO]

Hi, I've installed the Shopify "Subscription" app but I can't find the section to modify the email notifications.

These are the steps provided by their blog post but the "Subscription" section is missing from my settings (see screenshot)

Steps:

1. From your Shopify admin, go to Settings > Notifications.

2. Under Customer notifications in the Subscriptions section, select email notifications to activate them, or deselect to deactivate them. Your selections are saved automatically.

3. Under Staff order notifications in the Subscriptions section, select email notifications to activate them, or deselect to deactivate them. Your selections are saved automatically.

Anyone encountered this issue before? This is a development store that I'm working on for a client

[goldi07]

Hello @EfosaSO 

It seems like you're having trouble finding the "Subscription" section under the Notifications settings in Shopify. There are a couple of potential reasons this could be happening:

1. App Installation Issue: Sometimes, after installing a Shopify app like "Subscription," certain settings or sections may not immediately show up. Try the following:

. Ensure the app has been properly installed and activated.

. Check if there are any setup steps or permissions that you may have missed within the app that might affect notifications.

2. App Configuration: The subscription app might require additional configuration before it shows up in the Notifications settings. Double-check the app’s documentation to make sure you've followed all required steps. Sometimes you may need to enable specific features within the app's settings.

3. Custom Notifications: If the "Subscription" section still doesn't appear in your notification settings, you may need to access the app's own notification settings, which could be separate from Shopify's native settings. Look within the app for any notification or email settings.

4. Shopify Plan or Features: Some features, like certain notifications, may be restricted based on your Shopify plan. Make sure your plan supports these notification features.

You could also try reaching out to Shopify support or the support team of the app for guidance if the issue persists. Let me know if you'd like help with any specific steps!

Thank you 😊