Shopify removed our website for an unlicensed theme - how long will it take to come back online?

Shopify removed our website for an unlicensed theme - how long will it take to come back online?

Rebeccadukes
Tourist
4 0 2

Hi, our shopify website was taken down this morning with little to no warning from shopify as apparently our theme was unlicensed. I responded to the email immediately and repurchased the theme as I was unaware it was unlicensed. How long does it normally take shopify trust & legal to get back to you and have our store back online? Support are unable to help me. 

 

Thank you so much. 

Rebecca

Reply 1 (1)

Blair
Shopify Staff
2057 269 242

Hi @Rebeccadukes,

 

Thank you for reaching out to the Community. 

 

If you have purchased the theme and responded directly to the email that you received, then you will want to wait on our reply. While I can understand the urgency, we wouldn't be able to provide a time frame on when you can expect to receive a reply. Rest assured, our Trust & Safety team works as quickly as possible to review and follow up on situations like these. 

 

Please let me know if you have any other questions. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog