Shopify's draft order resulted in an error in the weight-based shipping cost.

ymq
Tourist
7 0 9

Our app needs to complete some functions through shopify draft orders. But recently our customers showed us an error in their weight-based shipping. The specific errors are as follows:

The customer’s shipping fee is based on weight:

The shipping fee is set as follows
0kg-0.5kg 10
0.5kg-1kg 20
1kg-up 30

Product weight is 0.5kg

Normal order:

When a customer buys 1 product, the shipping cost is 10, which is correct, when the customer buys 2 products, the shipping cost is 20, which is correct, and when the customer buys three products, the shipping cost is 30, which is correct.

Draft order:
When the customer buys 1 product, the shipping cost is 10, which is correct. When the customer buys 2 products, the shipping cost is 10, which is incorrect. When the customer buys three products, the shipping cost is still 10, which is incorrect.

When we generate a draft order, we will not change the weight of the product nor the shipping method of the product. We tested other apps that use shopify draft orders and found that the same problem exists.

So we think this may be some problems with shopify draft orders.

Our customers are losing money, and we hope that shopify technical experts can reply to us as soon as possible.

thank you very much! !

 

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