Shopify’s Risk Operation Team

Solved
Elvenagri
New Member
1 0 0

We had same issue and not getting any response from shopify. We have just started shop and showing same message "Your Shopify Payments account is on hold". Its very frustrating and annoying shopify is doing. Even not giving valid reason.

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zessmax
Tourist
3 0 2
They going to shut down your whole store without an explanation watch. I
will never be in business with them. I swear.

Sheabenson
New Member
4 0 0

Experiencing the same thing now waiting for them to get back to me its such a pain

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BorneBotanicals
New Member
1 0 0

These clowns are still at it.  We've decided to bail and go to a different platform due to the hostile Shopify team.  

Our story is similar to yours; feels like we've been lied to, used and stolen from.  Yucky.  

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elmoutamassik0
Tourist
5 0 0

I'm going through the same process & I've no idea where this is going to lead me. this is not professional at all.

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elmoutamassik0
Tourist
5 0 0

Hi dear, 

I would like to know how it went, did you solve the problem? 

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Mrslindoshan
New Member
1 0 0

They told me my account is high risk and closed it i have a business registration for my business and i was using stripe as payment and paypal too even amazon pay. I lost my account that I spent hundreds of dollars to create and design.

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Matthew_Mariano
New Member
4 0 0

im having the same issue as all of you, they are holding over $40k and i cant even access the stores because they are inactive... and even after the 120 days they say the payout failed and i get no further responses from risk

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TomicaMotors
Tourist
4 0 0

So you are completely unable to access the account?

See, we have had 0 chargebacks and no high risk payments but got the same reply, excluding that part about the chargeback risk, etc.

 

Did you ever regain access to the store?

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TomicaMotors
Tourist
4 0 0

Same, our situation is even more perplexing.

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