Shopify says I do not have Facebook admin role but I am the owner and have full access

jbanderson
Visitor
1 0 0

I am trying to set up my shop for Facebook & Instagram.  I entered my personal Facebook account, and it has a green check.  But when I go to the next section, Business Assets, it says I cannot select my business Facebook and Instagram because I am not an admin.  I am the only owner so I should not have this problem.  In Facebook, I am listed as Full Control.  Please help!

 

Replies 3 (3)

Victoria
Shopify Staff
2093 148 247

Hi, @jbanderson.

 

Welcome to the Shopify Community.

 

I understand you're in the process of integrating the Facebook & Instagram Sales Channel in Shopify. You mentioned that the Business Assets section is presenting an issue as it states you're not the admin.

 

I would like to advise that issues associated with permissions to connect an account during onboarding is solely supported by Meta. This means that you will need to contact their support team directly to look into the issue to grant you access so that you're able to connect your account.

 

To get in touch with their support team, please follow the steps below:

  • From your Shopify admin, head to the Facebook & Instagram Sales Channel section.
  • Within the section, click Get Support.
  • Choose the topic: Accounts, connections and permissions.  
  • You will then be prompted to log into your Facebook account.
  • Outline your issue in the submission box, and a chat or email option will appear for you to select to connect with Meta's support team.

 

I hope this helps!

Victoria | Shopify 
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Megan123
Tourist
4 0 2

Did you ever get help with this? I’m having the same issue and I can’t seem to fix it 😞 

Victoria
Shopify Staff
2093 148 247

Hi, @Megan123.

 

Thanks for joining the thread!

 

I'm sorry to hear you're experiencing the same issue as above. As this onboarding issue is solely supported by Meta, you'll need to follow the steps above to get in contact with their team. You can follow these steps from your Shopify admin, directly in the Facebook & Instagram sales channel.

 

I hope this helps! 

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog