Shopify Should Hire More People

[SkinXWrap]

You should hire more people so you don't have to hide behind these lame excuses like "we will contact you as soon as possible." Do you even care that someone is trying to do business on your platform?

You terminated the store that wasn't even live yet — it was still under design — and you haven't provided a single valid reason for that. If I have done something wrong, then at least give me a clear reason.

I have been asking for guidance for a month, and all I get is, "We have issued a ticket to speed up your process; the team will respond to you as soon as possible." They will probably show up in a year or something because a billion-dollar company doesn't have enough team members to solve these issues. Isn't that hilarious?

I don't mean to be rude; of course, this can happen to anyone, but who takes a month just to review the store and give a clear reason and guidance to reactivate it?

I'm done. I don't want to waste any more time on this shoddy platform, waiting for help while you keep ignoring me no matter where I raise my voice. I have tried Facebook, chat support, email, and the community as well.

The fun fact is that I requested to remove the domain pointing to my previous inactive store so I could add it to the new store because the domain won't verify ownership until the technical team removes it from the inactive store.

And guess what? I talked to the chat advisor multiple times, and the technical team still couldn't do it within a week.

That's it — I'm moving to WordPress, where I won't need the help of a support team that doesn't show up in a month. I added my domain there without any trouble, while your team didn't bother to remove it from an inactive store. It took me just 5 minutes to add that domain to my WordPress e-commerce store.

So thank you very much, Shopify, for making me realize that I couldn't do business on your terrible platform. Goodbye.

[tobebuilds]

Hi SkinXWrap,

What type of products were you trying to sell? Certain kinds of stores are automatically closed due to risk factors. If you can provide more details, maybe a community member can give further guidance.

Best,

Tobe

[SkinXWrap]

Hi Tobebuilds,

My product was wraps and skins for mobile phones, and many people are selling similar products on Shopify without any issues. Even if it's considered a risky product, as I mentioned earlier, my store wasn't live yet—it was password-protected and still in the design phase. I only had one product listed as a dummy, with just an image and a title, nothing more.

What frustrates me the most is that I wasn't even selling anything yet. I've waited for a month, repeatedly asking for guidance on what I might be doing wrong so I could fix the issue. To me, the store wasn't live; it was still in the design phase, not indexed or accessible to the public. After waiting for a month without any answers or guidance, I had no choice but to switch to WordPress.

I genuinely liked the interface and features of Shopify, but the lack of support from your team was frustrating, and I don't think I'll be returning to this platform.