Solved

Shopify sliding banner on iPad only

mihhail
Tourist
4 0 1

Hello,

 

I have very interesting banner on my page, please see picture enclosed.

D0FB271B-976F-4163-B2B8-69C867ED438C.jpeg

 

I see this only on iPad via Safari.

It was not there before, and have appeared just a few minutes ago 😃

This presents in all themes.

Not possible to press on actions.

It slides together with scrolling.

 

What is that? How to remove?

 

Thank you in advance

Accepted Solution (1)

Uhrick
Shopify Partner
431 68 93

This is an accepted solution.

Hey, Mihhail, I don't know if it's the same case in here, but wordpress has a similar bar, that is just a bar of actions that appears only for people that are logged in the shopify account responsible for the store, it probably isn't appearing for people visiting your store. At least I assume that. Try checking in on anonymous tab

Shopify Developer
Hire me for theme customizations at ricardomsilvestre@outlook.com or Upwork
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Replies 4 (4)

GabrielS
Shopify Partner
455 97 104

Hello,

 

Can you share your website link? I've noticed that multiple Shopify users reported this issue lately, I tend to believe that this is a server side issue. I'm positive that Shopify staff is aware of this and is working on a resolution.

 

 

Kind regards,

Gabriel

Gabriel Soare | Web Developer
Are you looking to customize your Shopify or to fix a website bug?
You can reach me through my website gabrielsoare.com, DM, or email hello@gabrielsoare.com.
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mihhail
Tourist
4 0 1

Thank you for update. Knowing I am not alone is very good....

 

http://www.hroenergy.ee

 

This bug appears only on one device, which is only my iPad 12,9 (all other ipads, phones and devices are fine)

Uhrick
Shopify Partner
431 68 93

This is an accepted solution.

Hey, Mihhail, I don't know if it's the same case in here, but wordpress has a similar bar, that is just a bar of actions that appears only for people that are logged in the shopify account responsible for the store, it probably isn't appearing for people visiting your store. At least I assume that. Try checking in on anonymous tab

Shopify Developer
Hire me for theme customizations at ricardomsilvestre@outlook.com or Upwork
Was my answer helpful to you? Please like or mark as solution
mihhail
Tourist
4 0 1

You were right.

From incognito mode there is no such bar.

Strange is that it just suddenly appeared, and I could not interact with that.

 

But okay, I can live with this.

 

Thank you!