Solved

Shopify Store Becoming Unresponsive

Wreklaw
Tourist
6 1 3

Anyone having issues with browser becoming unresponsive?
Is Shopify having server issues or something? My site just started freezing up for no reason.

Accepted Solution (1)
Wreklaw
Tourist
6 1 3

This is an accepted solution.

@ESO  I noticed we both use that Whatsapp Chat app. I have uninstalled it and it seems to be what is causing the issue.

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Replies 17 (17)

Trevor
Community Moderator
3391 459 979

@Wreklaw 

 

I'm not seeing any other reports of this, which suggest it may be a local-ended issue. Would you mind sharing a few more details to help troubleshoot this? 

 

  • What browser is this happening on?
  • Are you able to replicate the issue on a different browser?
  • Are you able to replicate the issue after you clear your browser's cache/cookies?
  • Are you able to replicate the issue when using Google Chrome incognito mode?
  • Are you able to replicate the issue on your mobile device? 
  • If yes ^ are you able to replicate the issue on your mobile device when using mobile data?

 

Trevor | Community Moderator @ Shopify
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Wreklaw
Tourist
6 1 3

It's happening on all browsers and yes I am able to recreate the issue with the above-mentioned.

Trevor
Community Moderator
3391 459 979

@Wreklaw 

 

Thank you for going through those questions and letting me know the outcome. The issue could be theme-specific but it is hard to determine without looking at the account directly. I would recommend contacting Shopify Support for further assistance in this case. You can reference this post so they know what troubleshooting steps you've already tried. You can contact Shopify Support by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ESO
Tourist
7 0 2

Having same issue on my store. Not working properly, becoming Unresponsive.
https://exportstoreonline.com

Wreklaw
Tourist
6 1 3

Just looked at your store. Mine does the same thing....

ESO
Tourist
7 0 2

your store URL?
Is shopify down?

Wreklaw
Tourist
6 1 3

www.watchboyz.co.za

 

Store appears to freeze with nothing loading

ESO
Tourist
7 0 2

Exactly the same issue.

Trevor
Community Moderator
3391 459 979

@ESO @Wreklaw 


I am not seeing any other reports of this issue but is something we can investigate further. Please contact Shopify Support so they can look into this for you. From the looks of it, you are both using different themes, so this could be from an app that both of you use that is causing a delay, or it could be an issue with Shopify itself. In either case, we will need you to contact Shopify support so this can be investigated further. 

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Wreklaw
Tourist
6 1 3

This is an accepted solution.

@ESO  I noticed we both use that Whatsapp Chat app. I have uninstalled it and it seems to be what is causing the issue.

Trevor
Community Moderator
3391 459 979
Really great investigative work. If the app is the issue, then I would recommend contacting the app developer for further assistance.

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ESO
Tourist
7 0 2

Seriously???!!! Let me uninstall it. Have your problem resolved after uninstalling?

ESO
Tourist
7 0 2

Thanks!!! Yes it was the issue, now its working perfectly fine.

Wreklaw
Tourist
6 1 3

@ESO which app did you replace the Whatsapp Chat with?

ESO
Tourist
7 0 2

Currently using shopify own chat.

MasonryServices
Visitor
3 0 0

Whatsapp has never been good or given me a good experience lol No big surprise it was causing the issues....

Anel
Visitor
1 0 2

Thank you! Mine did the same thing. Deleted the WhatsApp app and now my website is all good!